Return & Refund Policy – Makvera.com

Returns & Replacements

At Makvera, we take pride in the quality of our products and stand behind our workmanship 100%.

If there is any defect, damage, or production error caused by us, we will gladly provide a free replacement at no additional cost.

Because all products are made-to-order, we typically do not accept returns or exchanges due to customer-related issues, such as:

  • Incorrect size selection
  • Wrong color or design choice
  • Change of mind after purchase

Refunds & Eligibility

We are committed to delivering high-quality products. You may be eligible for a replacement or refund if:

  • The item arrives damaged or defective
  • The print quality is poor
  • The product received is significantly different from what was shown on our website

To request a refund or replacement, please contact us at:
📧 [email protected]

Include the following:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item (including detailed shots if needed)

Our support team will review your request. If approved, we will offer a free replacement. In some cases, a refund may be issued.

For all other return requests, please contact us first. If your request is approved, we will provide a return address.

⚠️ Important Notes:

  • Customers are responsible for return shipping costs (unless the issue is our fault)
  • Items must be unused, unwashed, and in original condition
  • Unauthorized returns will not be accepted
  • Items that are worn, washed, or damaged will not be eligible for a refund or replacement

Please allow 3–5 business days after we receive your returned item for the refund to be processed.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again
  2. Contact your credit card provider (processing time may vary)
  3. Contact your bank

If you have completed all steps and still have not received your refund, please contact us at:
📧 [email protected]

Sale Items

Only regular-priced items are eligible for refunds.
Unfortunately, sale or discounted items are non-refundable.

Exchanges

We only offer exchanges for items that are defective or damaged.

If you need to exchange an item for the same product, please contact us at:
📧 [email protected]

Once your request is approved, we will provide return instructions.

Gifts

If your item was purchased as a gift and shipped directly to you, you may receive a store credit equal to the value of the returned item.

If the order was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

If your return request is approved:

  • You will receive a return address via email
  • You are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If a refund is issued, return shipping costs may be deducted from the total refund

Delivery times for exchanged items may vary depending on your location.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.